Archive for February, 2012|Monthly archive page

United Airlines customer care

I finally got a response regarding my stolen electronics. Isn’t this sweet.

Dear Dr. Perelman,

Please accept my apology for the delay in the processing of your claim
for missing items from your baggage.

As with any business, we consider customer preferences and monitor
customer feedback closely. Your comments will be shared with our
baggage management team and will help us evaluate our decisions that
impact your choice of airlines.

Our records show that you were given a $150 travel certificate November
14, 2011 as a gesture of goodwill for your baggage issue June 2011.

For future reference please be advised of our baggage liability:
For travel wholly between points in the U.S., United will not be liable
for loss of money, jewelry, cameras, negotiable papers/securities,
electronic/video/photographic equipment, heirlooms, antiques, artifacts,
works of art, silverware, irreplaceable
books/publications/manuscripts/business documents, precious metals and
other similar valuable and commercial effects. United prohibits the
foregoing items being placed in checked baggage for travel wholly
between points in the U.S. as well as for international transportation.

As a Premier, you are one of our most valued customers. Thank you for
your loyalty.


Sheron Venzon
United Airlines Customer Care