United Airlines’ bad behavior (revised)
Two employees from United Airlines recently arrested for stealing baggage from planes that were diverted from the San Francisco airport when the plane crashed there. It reminded me of the awful experience that I had with United Airlines. A few years ago, I had about $500 worth of electronics stolen from my luggage. I spent many hours trying to contact the appropriate parties at United, Leading me through an interminable series of dead ends. I would call one party, stay on hold for quite a bit of time, finally gets through to somebody, who would tell me that I needed to call somebody else with authority, who would then tell me that I needed to call somebody else. Nor could I find a name and an address to which I could have papers served.
Finally, somebody in authority contacted me to inform me that United was not responsible for the theft. I am attaching the letter that the company sent me.