A Positive Business Experience
I’m always shocked when a business goes out of its way for a customer. I rarely have good experiences with business. Almost always, it seems a them versus us situation.
A couple times each decade something different happens. I use noise canceling headphones at the gym and on airplanes to let me get some work done. I bought a nice pair from Ableplanet, except that the cable to connect to my MP3 player was not removable, preventing a simple replacement. When I saw this, I contacted the company and told them that I foresaw a problem because such cables do not have a particularly long lifetime. A couple months later, I reported that my expectation turned out to be correct. The company quickly both replaced and upgraded the headphones, much to my surprise.