Making Government Efficient
The Sacramento Bee reports that California’s Employment Development Department spent $1.1 million to Verizon, which played a recorded message for jobless people who couldn’t reach operators at the organization’s call center, charging five cents for each call. The brain-dead assembly decided something has to be done. Naïvely I expected that they would recognize that the call centers were understaffed. Instead, they offered three options: reducing the number of hours that the message is available; offering other targeted toll-free numbers for specific inquiries; or just using a standard busy message.